So I've been working on this project lately and I'm noticing that more often than not, people in the business world just can't seem to get it right. Like, when did doing a good job become a task? Why is it that customer service has now become an audible sigh*, and a snippy attitude for a mistake made on their part? And I'm seeing this all over the board...not just with one company, but multiple.
My mom always taught us this mantra, "Do a job, big or small; do it right or not at all." Even my childhood friends will repeat it back to me and tell me that they always remembered it. I just don't get it. I'm not insinuating that I am perfect, because I'm not. Far from it. But I do take pride in my work and when I make a mistake? I'm on it and apologetic till it is resolved. It's a better model for efficiency.
I'm dealing with large corporate companies, but the mistakes, and stupid little sloppy mistakes, have been a constant with almost every company I have dealt with. I find that I spend way too much time, chasing down the rep who made the mistake to correct it then refund me the money and then get me the product I originally intended. And all with this audible SIGH*... Like I'm the pain in the ass?
Do your fricken job, and I'll do mine. Believe me, I know what my job is and I do it well.
Yeah, I screw up. We all do. But the difference is I am accountable, and my customer service is paramount to the success of my business. If I made my customers feel like they were being a pain in the ass? I would not be in business today. Period.
Do your Goddamned job.!! It's that easy, and don't take it out on me when you screw up with my MONEY.
Cuz I'm on to you and I'm taking notes.
4 comments:
“In the middle of the journey of our life I found myself within a dark woods where the straight way was lost.”
Of course you are 100% correct Candace. It is the front line workers who make the image of the company, and there is no excuse for poor customer service.
But in these times I don't think it is all intentional, especially with older workers who have been in the work force since their first car. some younger workers I see that attitude in, some not all, as if it were a way of life.
But, and this is neither reason nor excuse, I always wonder how thinly stretched is the work force. Is one person doing the job 3 used to do? That is a causative factor as well.
I LIKE 'EM BIG OL' TITTIES !! SMALL ONES DON'T GET THE JOB DONE !!
(Holy SHIT, did Travis and I change idenTITTIES today ???)
Agreed. What the hell happened to good customer service anyway?!
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